Frequently Asked Questions

Frequently Asked QuestionsQ. How often should I have my carpet cleaned?
A. The cleaning industry and the carpet mills suggest that it should be done annually. If you have kids and/or pets, every six months is a good idea-especially if you have both.

Q. Can you guarantee ALL stains will come out?
A. No. It`s impossible to do that. There are too many factors involved such as: Discoloration from pet stains, food coloring, wood stains from water damage, etc. What you should expect is a very significant improvement from the cleaning since most elements being removed are grease, oil, dirt and most beverage spills. It`s very possible to remove almost, if not all stains, but difficult to promise. It all depends on how much of the elements the carpet fiber is going to release. Part of the technicians` job is to set your expectations during the estimate so you know what to expect after the cleaning.

Q. What type of equipment do you use?
A. We have truck-mounted units that we will use in most homes and high performance portables for apartments, condominiums, commercial, as well as some homes.

Q. What is the drying time?
A. For carpeting, generally it is 8-12 hours. There are instances involved where it can take up to 24 hours ( winter time where the windows are closed, for example). The biggest factors are air flow through the house, humidity, and carpet thickness.

Q. How does your direct mailing coupon work?
A. Our direct mail ad is sent out monthly in Dollars and Sense Magazine and it reaches over 900,000 homes. It highlights our maintenance cleaning packages. Chemically, they are designed for lightly soiled carpet/upholstery, so if there are areas that are excessively soiled and/or stained there is a deep scrubbing restoration process we will recommend for those areas at an additional charge. Depending on the situation, there might be other recommendations that are made to address the problem. It all depends on the condition of the carpet and/or upholstery and what the customer is looking to do.

Q. How much furniture do you move?
A. Our policy on furniture is we will move items such as sofas, tables and chairs. Because of our insurance policy, we do not move anything electronics or any breakables. Any other questions, the technician can answer on site.